This Refund & Cancellation Policy explains the terms and conditions governing order cancellations, returns, refunds, exchanges, damaged or defective products, lost or missing shipments, and related matters for purchases made through SellerSpree.com.
By placing an order through our website, you agree to the terms of this Refund & Cancellation Policy.
You may request cancellation of an order before it has been processed, packed, or shipped.
To request cancellation, please contact the seller as soon as possible at the email provided with the order confirmation email.
Please include your:
We will make reasonable efforts to cancel your order; however, cancellation is not guaranteed.
Once an order has entered processing, packing, fulfillment, or shipment, it may no longer be eligible for cancellation.
Orders that have already shipped cannot normally be canceled.
If your order has already shipped, you may return eligible merchandise after delivery in accordance with the return terms described below.
Shipping charges may be non-refundable unless the return results from our error or from a defective or damaged product.
After an order has been placed, changes to the following information may not always be possible:
Please contact us immediately if you need to make a change.
We cannot guarantee that changes can be made once the order has entered fulfillment.
Customers are responsible for reviewing their order information carefully before completing checkout.
Unless otherwise stated on the product page, eligible products may be returned within [30] days from the date of delivery.
To qualify for a return, the product must generally be:
We reserve the right to reject returns that do not meet these requirements.
For health, hygiene, and safety reasons, certain beauty, cosmetic, skincare, haircare, fragrance, personal care, or hygiene products may only be returned if they are unopened, unused, and in their original sealed packaging.
Products that have been opened, used, tested, sampled, or had their protective seal removed may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise required to be returnable under applicable law.
Differences in personal preference, including but not limited to shade, color, fragrance, texture, formulation preference, or suitability for an individual customer, generally do not make an opened or used product defective.
Customers are responsible for reviewing product descriptions, shades, sizes, model numbers, manufacturer information, and product variations before ordering.
Once we receive and inspect your returned merchandise, we will notify you whether your refund has been approved.
If approved, refunds will generally be issued to the original method of payment.
Please allow approximately [5–10] business days after approval for the refund to be processed by us.
Additional processing time may be required by your:
We do not control processing times imposed by third-party financial institutions.
